![]() The following was also given to your Support team and the speedcross insider razer rep last weekįurthermore, once your dev team have reviewed all the data if your dev team can kindly address all of the following with a RCA summary and suggested fix or explanationġ. I also realize both the razer cortex logs and synapse logs I uploaded in the support ticket were captured without replication of the issue, I try to replicate the above issues and capture new logs, can you provide the link to the cortex log capture tool like the one I found seem outdated/old ![]() I still however have issues with both apps that when I move them from one screen to another both applications crashįurthermore, razer cortex application settings tabs seem to also have issues when I try to navigate to another settings tab in the app it does not change the menu settings tabs and the only way to open another menu tab is to close out of the application settings and reopen it but it still only allows to toggle from general to one settings tab only So just an update i was able to configure both razer synapse and razer cortex so that I can change the window size, although the ability to do so is still extremely limited, it at least allows me to change the window size between 2-10 percent of the original size I also uploaded the log files to both of those cases ![]() ![]() Looks like I razer two duplicate support cases with razer support, I've also tried changing around the synapse.exe properties both disabling full-screen optimization, running as administrator, registering the program for a restart, and changing higher DPI settings to see if it made much of a change, it didn't really one of the changes allowed me to change the size of the window slightly but that's about it, also i have this weird problem now with both razer cortex and razer synapse that whenever i try to move the application from the screen it opens up to another the program stops responding and crashes Thanks not sure how much help they will be as since my post I've tried to both repair the razer software, both razer central, cortex, and synapse as well as update all the razer apps and done a complete installation and reinstall ![]() Let's continue our conversation privately. Razer.Speedcr0ss Hi JCM4469! Can you send me your Razer Synapse 3.0 logs via PM so I can kick start an investigation? Save the files via any online drive, then paste the accessible link in your message. ![]()
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